PROJECT SCOPE & CONSULTATION: Your project will be prepared based on information provided over the Internet and during your phone interview appointment with your resume writer.
PROOFREADING: Clients receive proofreading instructions with emailed or faxed project draft copy and are asked to check all data for accuracy and completeness. If corrections are needed, clients are asked to forward them via phone, fax or e-mail. If an error is found after printing, client agrees to pay additional printing costs. If Dillard & Associates makes an error after printing or the emailing of the final draft, client has up to 30 days after to notify Dillard & Associates and a revised copy will be printed and mailed or emailed at no cost to the client. Dillard & Associates is not responsible for omissions made on behalf of client or incorrect information. Client is advised to check all dates and correct spellings. Dillard & Associates is not liable for false statements provided by a client and used in a resume application. During the proof reading session the client is expected to review all material thoroughly. Electronic changes are granted without charge until 15 days after print date and then are $5 per change, additional print and CD creation charges may apply.
REVISIONS: Up to six sets of revisions (based on original material provided) are included in the quoted fee. If you wish to make discretionary revisions or more than six sets of revisions, additional writing, rework and/or consultation fees may apply ($15 minimum charge). Revisions made after print date are subject to charge.
ELECTRONIC FILES & DISK COPIES: Dillard & Associates cannot guarantee the compatibility of computer files with client systems or that documents will retain their original formatting features. CD's are not included with every order, only packages include CD's and hard copies. If you order individual items, you will only receive a soft copy of your resume and no CD will be mailed to you. If you choose to order a CD, you may purchase a copy of your package on CD for an additional charge but please note that Dillard & Associates does not provide technical support on document formatting and cannot guarantee system compatibility or the successful transfer of formatting features.
PAYMENT & REFUND POLICIES: Payment is accepted via credit card and due after your needs analysis session (interview) with your resume writer. Refunds for resume writing services are given less a 25% research and consultation fee. Fees are not refundable if edits are submitted or you sign off on your resume. Approval of copy must be sent in writing or phone in order for your resume to go to print or be considered finalized. Client must submit edits within 20 days. You must state that you are unhappy and request a refund within two days (48 hours) of receiving your first draft. Fees for resume posting, rush service, priority service, resume updates, resume distribution, CD packages, gift certificates and 24-hour rush services are NON - REFUNDABLE. If edits are submitted, it is understood that the client is pleased with the draft and wants to proceed with proofreading. Packaged mailed but returned due to failure of customer to pick up will be resent to Dillard & Associates. Re-mailing of package will be an additional charge. Checks returned for insufficient funds will be charged a $35.00 return check fee. Payment is for resume writing and/or posting services only. We make no express of implied guarantees of employment. Your marketing and qualify of your interviewing is solely your responsibility. We will utilize all of our resources to help you secure interviews, but it is up to you to secure a position with a company.
PROJECT TIMELINE: Unless other arrangements are made, resume drafts are completed within 3-7 business days from phone interview with the first day of counting beginning the day after your interview, official holidays are not counted as business days. Dillard & Associates will use commercially reasonable efforts to complete the Services in a timely manner, subject to acts of –nature, mechanical failure, or other occurrences beyond the control of Dillard & Associates. Please note that you are responsible for verifying the accuracy of all data on your documents; Dillard & Associates is not responsible for errors on your source documentation or on revised resumes after the resume has been provided to you for proofreading. Resume packages are completed within 30 days depending on how long it takes to receive all information from our clients. If a client does not respond to a resume draft within 30 days your package will be considered complete and void of any refunds or further editing obligations.
Please contact us at 714.855.2415 or 909.510.0252 should you have any questions.
